Horizon Wheels — Return & Refund Policy

Custom-Built Products

All Horizon Wheels products are custom-manufactured to each customer’s approved specifications, including wheel size, offset, finish, and fitment.

Deposits & Order Cancellations

A $500 deposit is required to begin the custom design and rendering process.

Deposits are nonrefundable once design work has begun. Cancellation requests submitted before design work begins may be eligible for a refund.

Final Design Approval

Customers are responsible for reviewing and approving all final wheel specifications and renderings before production.

Once the customer approves the final rendering and production begins, the order is considered final and cannot be canceled, returned, or refunded for a change of mind.

Damaged or Defective Products

If wheels arrive damaged, defective, or materially different from the approved specifications, customers must contact Horizon Wheels within 7 days of delivery with photographs and order details.

Horizon Wheels will review the issue and provide an appropriate resolution, including repair, replacement, or refund when applicable.

Incorrect Customer Specifications

Horizon Wheels is not responsible for fitment issues resulting from incorrect vehicle information or specifications supplied and approved by the customer.

Shipping

Production and shipping estimates are approximate and may vary based on manufacturing schedules, material availability, and shipping conditions.

Consumer Rights

Nothing in this policy limits any rights or remedies customers are entitled to under applicable law.