Terms of service

HORIZON WHEELS — CUSTOM ORDER POLICY

Engineered for Performance.

1. CUSTOM ORDERS & PAYMENT

All Horizon Wheels are custom-built to each customer’s vehicle specifications and selected finishes.

Full payment, including applicable shipping and taxes, is required at checkout.

2. VEHICLE FITMENT VERIFICATION

Customers must provide accurate vehicle information, including year, make, model, trim, and any relevant modifications.

Horizon Wheels will review the submitted information before finalizing wheel specifications.

Customers are responsible for disclosing aftermarket brakes, suspension modifications, widebody conversions, or other changes that may affect fitment.

3. DESIGN RENDERING & APPROVAL

After purchase, customers will receive a digital rendering of their custom wheels for review.

Production will begin ONLY after the customer approves the final design and specifications.

Customers must carefully review all details before approving their rendering, including:

  • Wheel dimensions
  • Offsets
  • Finishes
  • Design features

4. PRODUCTION & DELIVERY

All Horizon Wheels are manufactured to order.

IMPORTANT: Estimated production and shipping time is approximately 90 DAYS AFTER FINAL RENDERING APPROVAL — NOT FROM THE ORIGINAL PURCHASE DATE.

After an order is placed, Horizon Wheels will review the customer’s vehicle information, wheel specifications, fitment requirements, and requested finishes.

Final renderings will be provided for customer review and approval before production begins.

The estimated 90-day timeline does NOT begin until the customer has approved the final rendering and the order has been released for production.

Any delays in reviewing, revising, or approving renderings will delay the start of the production timeline.

Production and shipping timelines are estimates, NOT guaranteed delivery dates. Actual timelines may vary due to manufacturing schedules, material availability, custom finishes, quality control, shipping logistics, or circumstances beyond Horizon Wheels’ reasonable control.

Customers will be notified of significant delays when reasonably possible.

5. CHANGES & CANCELLATIONS

Customers may request changes before final rendering approval.

Once the final design is approved and production begins, orders cannot be canceled, refunded, or modified for a change of mind, except as required by applicable law.

Cancellation requests submitted before production begins will be reviewed individually. Any applicable deductions for design or processing work will be disclosed and handled in accordance with applicable law.

6. RETURNS & MANUFACTURING DEFECTS

Because Horizon Wheels are custom-manufactured, returns for personal preference, incorrect customer-provided information, or changes of mind are not accepted after production begins, except as required by applicable law.

If wheels arrive damaged, defective, or materially different from the approved specifications, customers should contact Horizon Wheels promptly with photographs and order details.

Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.

7. CUSTOMER APPROVAL

By placing an order, customers acknowledge that they have reviewed, understood, and accepted the Horizon Wheels Custom Order Policy.

Customers further acknowledge that:

  • All wheels are custom-manufactured to order.
  • Full payment is required at checkout.
  • Production begins only after final rendering approval.
  • The estimated 90-day production and shipping timeline starts AFTER final rendering approval, NOT at checkout.
  • Delays in providing information or approving renderings may delay production.

HORIZON WHEELS

Engineered for Performance.